The products ordered will be delivered to the address you indicated during your order under the heading "delivery address". The items in your order will be shipped within 2 days from the date of receipt of your payment. The choice of the means of transport will be made according to the size and weight of the parcels. The delivery time is within 2 to 10 working days from the date of shipment. In case of payment by bank transfer, your order will be processed only upon receipt of your payment. Shipping and delivery times are therefore applicable on the day of receipt of your payment. E-FACTORY will not be held responsible for delays in delivery and the consequences due to them.

WARNING: in case of order of products out of stock or made to measure, the delivery time is extended and will be confirmed to you on a case-by-case basis.

Product returns :

Consumers have a period of 14 clear days from the date of receipt of the package to request a refund. In order to exercise this right, they just have to notify the publisher by means of the withdrawal form or an unambiguous statement.

In case of withdrawal, the publisher will reimburse the customer for the sums paid, including delivery costs (with the exception of additional costs resulting from the fact that the customer has chosen a mode of delivery other than the less expensive standard mode of delivery proposed by the publisher) as soon as possible and no later than 14 days from receipt of the product or proof of shipment of the product, the date chosen being that of the first of these facts.

The return must be made (at the customer's expense) at the latest within 14 days from the notification of withdrawal. Any return must be complete (original packaging, instructions, accessories, copy of the invoice) and the returned products must be in perfect condition for resale. The responsibility of the customer will be engaged only with regard to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of this good.

Consumers will not be able to in no case to claim the exercise of any right of retraction for orders of all products clearly personalised or made to their specifications.